Health Net Federal Services Earns Prestigious Center Of Excellence Recognition From BenchmarkPortal For Eighth Consecutive Year
Wednesday, June 17, 2020
RANCHO CORDOVA, Calif., (June 17, 2020) – Health Net Federal Services, LLC, (HNFS) a wholly-owned subsidiary of Centene Corporation (NYSE:CNC), announced today that its call center operations were certified as a Center of Excellence by BenchmarkPortal for the eighth consecutive year. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry.
"Health Net Federal Services is proud to be recognized for its achievement of distinction through its certification as a Center of Excellence for our eighth consecutive year," said Kathy Redd, President and CEO, HNFS. "This recognition reinforces our mission to achieve rigorous standards of BenchmarkPortal's certification and validates the strength and success of our business practices."
Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. Only 10 percent of call centers evaluated by BenchmarkPortal are certified as centers of excellence.
"The achievement of the Center of Excellence represents a contact center's commitment to delivering customer service that is both effective and efficient. It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence," said Bruce Belfiore, Chief Executive Officer, BenchmarkPortal.
Audits of call centers operated by HNFS serve TRICARE beneficiaries in the West Region and were conducted as part of the certification process. TRICARE is the uniformed services health care program for active duty, retired, Guard and Reserve, and their families provided through the Defense Heath Agency at the U.S. Department of Defense.